Thanks so much for your feedback. I’m really sorry to hear the chai wasn’t what you hoped for. Our blends are crafted only from whole spices - cinnamon, ginger, cardamom, clove and star anise – never syrups, flavourings or powders with fillers. That means the flavour is naturally spiced and balanced, rather than sweet or artificial.
To get the best depth, we recommend 11g of blend for 8oz of milk and giving it a good whisk or stir to unlock the full flavour Most customers find this brings out the richness and warmth of the chai, but taste can always be adjusted to preference.
Please do let us know how you get on with this, or if you need further assistance. You can also reach out to our dedicated team at hello@blendsmiths.com who are on hand for support.
Best, Harriet @ Team Blendsmiths